Belmond – Internal Compliance
Belmond have a global estate of premium hotels, delivering the highest quality of service and experience for their guests. This means they expect very high standards for their staff and set clear guidelines for their behaviour. These guidelines were presented to the staff in engaging and informative Code of Conduct books designed by MBC and delivered in 11 languages. Together with a series of eye-catching staff-side posters, these enabled Belmond staff in hotels across the world to be clearly informed on performance standards and ethics – and so help ensure that visitors get the premium service they expect from the world-leading Belmond hotels.